Shipping & Returns
Free shipping details, delivery timelines, and how returns & exchanges work at RacquetVault.
Canada‑wide We offer free standard shipping on orders $99+ (pre‑tax) to addresses within Canada.* The free shipping option will appear automatically at checkout when your cart qualifies.
- Applies to most in‑stock items shipping to Canadian provinces.
- Oversize/overweight items (e.g., ball machines) and remote addresses may be excluded or require a surcharge.
- Discount codes are applied first; the order total must still be $99+ after discounts to qualify.
*We currently do not ship outside Canada.
- Orders placed Mon–Fri ship within 1–2 business days.
- Orders with stringing or customization may add 1–2 business days.
- You’ll receive an email with tracking when your order ships.
| Method | Est. Delivery | Cost |
|---|---|---|
| Standard | 2–7 business days | Free $99+ / shown at checkout |
| Expedited | 1–3 business days | Shown at checkout |
Timelines begin once shipped. Remote/rural areas may take longer.
Pick up your order at our store: 16655 Yonge Street, Units 19–20, Newmarket, ON. We’ll email you when it’s ready. Please bring your order confirmation and photo ID.
- Most pickup orders are ready in 24 hours (Mon–Fri).
- Stringing/customization may add 1–2 days.
- Pickup hours: Mon–Fri 11:00–7:00 • Sat–Sun 10:00–6:00
- Remote addresses: Some postal codes may require a surcharge or longer transit times.
- PO Boxes: Yes, we can ship to PO Boxes (Canada Post).
- Oversize/Overweight: Items like ball machines or bulk cases may not qualify for free shipping.
- Address issues: Shipments returned to sender due to incorrect/incomplete addresses may incur reshipping fees.
- Returns accepted within 30 days of purchase/delivery.
- Items must be new, unused, in original packaging with tags. Footwear should be tried indoors only.
- Bring your receipt/order number. Refunds go to the original payment method once processed.
- Return shipping is the customer’s responsibility unless the item is defective or we made an error.
In‑store returns are free. Please include all accessories/manuals.
- Services/labour (e.g., stringing), cut strings, customized racquets.
- Used balls, opened string sets/reels, mouthguards, undergarments.
- Items marked Final Sale.
Suspected defects? Email photos and your order # to info@racquetvault.ca. We’ll help with manufacturer claims where applicable.
We’re happy to help with shipping or returns questions.
Email info@racquetvault.ca • Call/Text (289) 902‑2902 • Visit 16655 Yonge Street, Units 19–20, Newmarket, ON
This policy applies to orders shipped within Canada only. Last updated: September 10, 2025.
