Shipping policy
Last updated November 04, 2025
This Shipping & Delivery Policy is part of our Terms of Service (“Terms”) and should be read alongside them. Please review this policy carefully before purchasing our products. It applies to every order you place with us.
What are my shipping & delivery options?
In-Store Pickup
In-store pickup is available for all purchases. Pickups are available Monday–Friday 11:00am–7:00pm and Saturday & Sunday 10:00am–6:00pm.
Free Shipping
We offer free Standard shipping on orders over $99 (before taxes and after discounts).
Shipping Fees
We offer the following shipping services and rates:
| Order Value | Standard 1–4 business days |
Express 1–2 business days |
|---|---|---|
| $0.00–$99.00 | $14.90 | $21.90 |
| $99.01 and up | Free | $21.90 |
If you select a shipping option, we’ll follow up after your order is placed with any additional shipping information. All delivery times and dates are provided in good faith and are estimates only. We pack orders the same day if placed within store hours.
Do you deliver internationally?
No. We currently do not offer international shipping.
Are there other shipping restrictions?
- We may contact you regarding additional shipping charges for overweight items or deliveries to remote addresses.
Questions about returns?
For return information, please see our Refund Policy.
How can you contact us about this policy?
- Phone: +1 (289) 902-2902
- Email: info@racquetvault.ca
